Privacy Policy

At Rowbury, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order with us. Should we make any changes to this policy, the updated version will always be published on this page.

Information We Collect

When you place an order or contact us, we may collect personal information including:

Your name
Billing and delivery address
Email address
Telephone number
Order history
Payment information (processed securely by our payment providers)

How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support and respond to enquiries
Contact you regarding your order or delivery
Manage your customer account where applicable
Improve our website, products and services
Send marketing communications where you have chosen to receive them

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Sharing Your Information

We value your privacy, your information is only shared with trusted third-party service providers where necessary to operate our business, including payment processors, delivery partners and website service providers. These organisations are required to protect your information and use it only for the services they provide on our behalf.

Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly.

Cookies help us to:

Remember items in your shopping basket
Keep you signed in during your visit
Understand how visitors use our website
Improve website performance and customer experience
Support marketing and advertising activities where applicable

Cookies do not store sensitive personal information and cannot be used to identify you individually without your consent.

You can manage or disable cookies through your browser settings at any time.

Keeping Your Information Secure

Protecting your personal information is a priority.

All online payments are processed securely through our authorised payment providers using industry-standard SSL encryption. Your payment card details are encrypted during transmission and are never stored on our servers.

For your security, we recommend that you never send payment card details via email.

Your Rights

Under UK data protection legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Object to or restrict certain processing activities
Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: sales@rowbury.co.uk

Data Protection

Rowbury processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to ensuring that your information is handled lawfully, fairly and securely at all times.